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Terms of Service

Effective Date: 31 July 2025
Business Name: Right Wrong Technologies (Sole Proprietorship)
Jurisdiction: Malaysia

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1. Acceptance of Terms

By engaging Right Wrong Technologies (“we”, “us”, “our”), you (“Client”) agree to be bound by these Terms of Service. These terms serve as a legal framework for our business relationship, and supplement any custom contracts or invoices issued for individual projects.

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2. Scope of Services

We offer business system consulting and implementation services, including but not limited to:

  • CRM setup and customization

  • AI workflow automation and AI bots/agents

  • Web design and development

  • Business system audits and strategic consultation

All services are delivered online unless otherwise mutually agreed upon in writing.

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3. Service Engagement & Payment Terms

  • Clients are required to pay 50% upfront, with the remaining 50% due upon delivery.

  • Pricing is specified in the official invoice for each engagement.

  • A 5% late payment fee applies to overdue balances after 7 calendar days from the invoice due date.

  • No refunds are issued for completed or partially completed work.

  • Continued monthly support and maintenance (if applicable) are billed separately.

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4. Software Subscriptions & Management Fee

Clients may choose to:
(a) subscribe to third-party platforms/tools independently, or
(b) subscribe through Right Wrong Technologies.

If subscribing through us, an 8% software management fee applies on top of the actual subscription cost. This covers administrative and billing management. In such cases, Right Wrong Technologies retains control over the subscription unless fully transferred in writing upon request.

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5. Client Responsibilities

The Client agrees to:

  • Provide timely access, content, credentials, and input needed to complete the project.

  • Review work and provide feedback within reasonable timeframes.

Delays or failure to cooperate may result in extended timelines or termination of the service at our discretion without refund of payments made.

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6. Ownership & Intellectual Property

  • All custom deliverables become the Client’s property only upon full payment.

  • Any proprietary frameworks, templates, or methodologies — including but not limited to the Business Systems Leverage Report — remain the intellectual property of Right Wrong Technologies and may not be copied, reused, or redistributed.

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7. Confidentiality

Each party agrees to maintain strict confidentiality over any non-public business, technical, or financial information disclosed during the engagement. This clause shall survive project completion or termination.

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8. Limitation of Liability

Right Wrong Technologies shall not be liable for any indirect, incidental, or consequential damages — including but not limited to lost profits, loss of data, or business interruption — even if advised of the possibility of such damages.

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9. No Warranty on Third-Party Tools

We use platforms such as GoHighLevel, Zoho, Make, Zapier, Wix, and ChatGPT, among others, to build your solutions.
We do not guarantee the uptime, reliability, or functionality of any third-party service. Clients are advised to review the terms of those providers separately.

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10. Force Majeure

We are not liable for any failure or delay in delivering services due to events beyond our control, including but not limited to natural disasters, technical failures, political unrest, government restrictions, or pandemics.

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11. Termination

Either party may terminate the engagement.
If the Client chooses to terminate:

  • A minimum forfeiture of 50% of the project fee applies.

  • Refunds for the balance (if any) are subject to partial deductions for work completed, time invested, and tools allocated.

  • No refunds will be given if the project is 70% or more complete or if the delay/termination is caused by the Client’s non-cooperation.

Right Wrong Technologies reserves the right to terminate any engagement due to breach, non-payment, or unreasonable delays caused by the Client.

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12. Dispute Resolution

In the event of a dispute, both parties agree to attempt amicable resolution through mediation before pursuing legal action.
All disputes shall be governed by and construed in accordance with the laws of Malaysia.

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13. General Provisions

  • These terms may be updated from time to time and apply to all new projects initiated thereafter.

  • If any clause herein is deemed invalid, it will not affect the enforceability of the remaining terms.

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